IT Vendor Relationship Management and Support

Stop Dealing with Third-Party Support

Manage your business relationships, not your hardware and software vendors.

Get better, faster support through a single point of contact.

Ever deal with a computer issue for days because you don’t want to make the commitment to spend hours on the phone with the manufacturer’s support?  We understand completely.  Third-party technical support can run you around in circles before getting anywhere when you really need things to be back up and running so your staff can operate normally.

One Support Number

Get support for all of your IT solutions and get technical issues resolved faster and more accurately

NOCOLOGY’s technicians work with a whole slew of hardware and software vendors every single day.  A big part of our daily lives involve building relationships with vendors.  We also know our clients’ IT infrastructure, goals, and IT differentials much better than any third-party vendor ever could.  It’s only natural for us to extend these services to our partners.

When NOCOLOGY manages your vendor relationships for you, that means you get a single point of contact for all of your troubleshooting and support needs.  In many cases, our technicians could provide the solution faster and more cost effectively than working with support, and when we do need to reach out to the vendor, we’re able to articulate the issues faster.

Virtual CIO

Get a dedicated account manager who knows your IT inside and out.

With NOCOLOGY, you don’t just get enterprise-level IT services, but full-fledged consultative operations to assist you with complex IT decisions when it is time to expand, upgrade, or integrate new technologies to improve your business.  Your Virtual CIO is able to pull up configurations for all of your hardware and software, warranty information, install dates, account credentials, and much more.

Your Virtual CIO fulfills a comprehensive list of duties and roles in the management of your IT such as:

  • Dedicated account management
  • Alignment of IT with core business objectives
  • Monthly/Quarterly meetings
  • Budget creation, management, and review
  • Procurement assistance
  • Complete lifecycle management
  • Platform and software recommendations and configuration support
  • Warranty and vendor agreement tracking management
  • And much more

Free IT Whitepaper

Free IT Whitepaper

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

Download!   Need A Consultation?

IT Questions?

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Latest Blog

Email is (and has been) a prime method of communication for businesses of all sizes. With email comes a whole slew of issues that are essentially synonymous with the technology; spam, information over...

Latest News

NOCOLOGY launches new website!

NOCOLOGY is proud to announce the launch of our new website at http://twopointfive.mspwebsite.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our services for prospective clients.

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Contact Us

Learn more about what NOCOLOGY can do for your business.

callphone

Call us today(607) 433-2200

330 Pony Farm Road
Suite #2
Oneonta, New York 13820